Accessibility

Accessibility

Automated Teller Machines (ATMs)

Physical access. All First National Bank of NWA ATMs are structured to meet the ADA height and reach accessibility requirements. 

Visibility and lighting. ATM facilities are maintained to provide adequate lighting and visibility.

Universal keyboard layout and Braille directional decals. To assist blind or visually impaired persons, our ATM keyboards feature a universal layout with a dimple for the “5” key and special raised symbols for locating the ATM’s cancellation, enter and clear keys and directional decals in Braille to help locate the location of the audio input jack.

Online

We are committed to providing a website that is as accessible as our branches. Our goal is to comply with Web Content Accessibility Guidelines (WCAG) as published by the Web Accessibility Initiative (WAI) of the World Wide Web Consortium (W3C).

Telephone

Telephone Transfer Service. We offer a telephone transfer service so customers can transfer funds to and from First National Bank of NWA accounts, conduct balance inquiries, request stop payments, and more.

Customer Service for Disabled Persons

For the deaf, hearing or speech impaired: Along with our relay service operator assistance at Customer Service, we will communicate in our branches by exchanging notes if the customer is comfortable with that approach. Alternatively, if feasible, we will attempt to provide a sign language interpreter for more complex situations on a case-by-case basis.

For blind or visually impaired persons: Customer Service representatives will assist customers in reading and completing basic documents and forms upon request and, if possible, make copies of basic documents in enlarged print, as needed. Upon advance request, we can provide regular copies of cancelled checks in large type.

Additional Accommodations for Disabled Persons

If someone has other disability-related needs that are not addressed above, we will review individual requests related to special needs on a case-by-case basis. We will always seek to provide reasonable accommodations.